Pet Gear Shipping & Returns

Australian Orders:

Standard shipping $8.00 and free shipping for all orders over $70 within Australia. All Pet Gear orders within Australia are sent via Australia Post. Free shipping is sent standard. 

International Shipping also available.

New Zealand: Free shipping for all orders over $70. 

Please note that all international orders are shipped via Australia Post Air Mail. Bare Bones Pet Gear will not be held liable for lost parcels. If you would like for your order to be sent via registered post or express shipping kindly contact us and we will get exact shipping cost for you. 

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

Please note that international orders cannot be delivered to Post Office boxes.

All discounted shipping rates are sent via regular Australia Post. 

Shipping Duration:

All orders are shipped within 3 days of being placed.

Transit times vary between 1-2 weeks within Australia depending on the delivery address.

International orders will be sent via Australia Post. Delivery times will vary depending on the country. If you would like to have your order sent via express post or registered mail kindly contact us and we will provide you with exact shipping cost. 

Faulty items

If any of the items you have received from us is faulty or damaged please contact us and we will provide you with a return postage label as well as a full refund including shipping costs.

Inspect all items for faults and damages within 5 days of receipt and notify us within this time if you would like to avail of the full refund.

Returns

No returns or exchanges on Sale items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We must receive the item within 21 days of purchase date to be eligible for an exchange/refund.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 21 days after delivery.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Return Shipping

To return your product, you should mail your product to:

PO Box 100
Nobby Beach QLD 4218

You will be responsible for paying for your own shipping costs for returning your item unless the reason for the return is due to a faulty product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.